Also he goes ons about the semantics of free software and freedom (libre) vs gratis. And how spanish make more sense to speak than the broken english language
However he brings some important topics such as the barrier of entrance for non developers. We all know that free software is all about the source being open, but really if you can´t understand code, there is really not much you can do. Actually there is but is not practical to an extend.
For example, if users need to learn C++ to modify a KDE app, it becomes way to difficult to make a difference on the behavior of the application for himself.
Somehow even on volunteers that collaborate with documentation or support for users are separated and missconected with the actual develoopers. This brings a good void between non-devleopers but volunteers, end-users, and finally developers.
Yes bugzilla has breach this a bit, but it there is nothing wrong to wonder what else there is to do. maybe talk about social networking could improve the communication, mentoring, and google summer of code might be some efforts in this direction. The interesting thing is if other smaller organizations or even better... individuals take the lead and make efforts to either let users know the people behind the code and bring a more humane way of looking at software.
Wonder what you guys think about.